Service Management & Maintenance

EduGlobal Media Service Management & Maintenance provides support and follow-through necessary for a successful recruitment campaign:

Centralises all updates and technical issues to ensure prompt services
Ensures relevancy that encourages students to regularly return to an institution’s Chinese Language Website, where they receive the latest institution updates
Creates flexibility of involvement based on the needs of partner institutions. Clients can have a hands-on approach or allow EduGlobal to take on the majority of these responsibilities

All areas of Service Management & Maintenance can be accessed through the Account Management Center. Key areas of the Center include:

	Home The entrance to the Account Management Center. The Account Management Center allows clients to view information about their Liuxue Town Membership status and activity. Members can also supervise and actively participate in each of their EduGlobal Media campaign activities.
	Message Center The Message Center is where EduGlobal Media and Liuxue Town Administrators send announcements about Liuxue Town updates and the institution’s recruitment progress.
	Ad Zone Clients comfortable with purchasing specific advertising space beyond their tailored campaign may do so in the Account Management Center Ad Zone.
	Requests Clients submit requests to extend the duration of a marketing campaign, make alterations or updates to a Chinese Language Website, or inquire about making other changes and alterations.
	Student Assessments Participating clients view content and outcome of student assessments generated through Liuxue Town and submit comments to the EduGlobal Counseling Team.
	Student Applications Similar to the Student Assessment section, here clients view student applications, track the processing of these applications and provide feedback to the EduGlobal Counseling Team and students.